Effective Date: March 2025
1. Introduction
Ellards Mac (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website https://ellardsmac.com.au/ and related services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal and non-personal information:
a) Personal Information
We collect personal information that you provide voluntarily, such as when you:
- Contact us via forms or email
- Request a quote or consultation
- Subscribe to our updates
- Engage in transactions with us
This may include:
- Name, company name, and job title
- Email address and phone number
- Billing and payment details (where applicable)
b) Non-Personal Information
We may automatically collect certain data when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on the site
- Cookies and tracking technologies (see Section 6 – Cookies & Tracking Technologies)
3. How We Use Your Information
We use the information collected for the following purposes:
- To provide and improve our services
- To respond to inquiries and customer support requests
- To personalize user experience
- To send updates, marketing, and promotional materials (you can opt out at any time)
- To analyze website traffic and improve site functionality
- To comply with legal and regulatory obligations
4. How We Share Your Information
We do not sell, trade, or rent your personal information. However, we may share it with:
- Service providers assisting in website management, payment processing, and communications
- Legal authorities if required to comply with legal obligations or to protect our rights
- Business partners where necessary to fulfill service agreements
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience. You can adjust your browser settings to refuse cookies, but this may impact certain site functionalities.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies separately.
8. Your Rights & Choices
You have the right to:
- Access, update, or request deletion of your personal data
- Opt out of marketing communications
- Withdraw consent where applicable
To exercise your rights, contact us at admin@ellardsmac.com.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated Effective Date. Continued use of our website signifies your acceptance of any modifications.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ellards Mac
Ellard’s Maintenance and Construction
admin@ellardsmac.com.au